SHIPPING Q & A
We offer returns and exchanges on apparel only. Unfortunately, all digital downloads, art prints, and cards are final sale. You can read our full return policy here.
We currently ship within Canada and the U.S.
If you have order art prints, cards, or apparel please allow 2-3 business days for your order to be fulfilled. Once your order has been fulfilled you will receive an email with a tracking number so that you can track your shipment.
CREWNECKS Q & A
Our crewnecks currently come in sizes XXS-XXL. All sizes are unisex.
Our crewnecks fit true to size. Size down if you’d like a more fitted look or size up if you’d like an oversized fit. You can view our size chart within each description.
Tori wears a size small in the photos on our website for an oversized look. She wears a XS on a day-day basis.
Turn inside out and wash on cold. Lay flat to dry.
PRINTS Q & A
You will receive a purchase confirmation email immediately after purchase. If you have bought digital downloads you will receive a link to download your files in this email. We recommend saving this email for future reference in case you accidentally delete your digital files!
All of the Fraîche digital prints are rectangular.
At this time all of our physical art prints are 8x10" or available in 5x7" cards. Please note the size in the item description.
If you've purchased our digital downloads you will receive both the PDF and JPEG files in three sizes; small at 5 x 7 in medium at 8.5 x 11 in and large at 18 x 24 in unless otherwise stated.
Tori's frames are a collection of old and new. She has found many from antique or second hand stores. Otherwise she finds frames at Homesense, IKEA, or Michaels. There are a few of our favourite frames linked on www.fraicheliving.com in the 'shop' section.
You can send your digital file to your local printer or you can get it printed at stores such as London Drugs or Costco. We recommend a local printer to ensure high quality printing!